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After sales service
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My company was an industry product of professional research and development and the manufacturer, in addition to have their own brands at present, there are many OEM customer, customer network all over the country, also extended to all over the world at the same time, the company has advanced production lines, strong technical development team, first-class quality management team and first-class after-sales service team, is your trusted partner.

Formally approved as the national ministry of public security security formal manufacturers, my company will be in strict accordance with ISO9001-2000 international quality system certification standards for customer service, ensure that the products are sold are in line with national industry standards. Any rights and interests of consumers will be protected by law.

OEM customers must have a legally registered trademark, orders also to have certain request, for the sales force, the management situation, the integrity of the OEM will conduct a comprehensive assessment

Pre-sales services:
1, we can according to your needs, provide you with free information, in order to you a deeper knowledge and understanding our company.
2, we can according to your project requirements, combined with our products and make you responsible for engineering the corresponding recommendations, including: system equipment connection diagram, equipment list, product quotation.
3, shenzhen, guangzhou, xian, Shanghai and Beijing urban customers, we in the case of you need to 24 hours to show you the door, other regions, we promise we according to your need 48 hours door-to-door demonstration for you.

After-sales service:
1, the machine and training we take the door to door service or any other way, shenzhen, guangzhou, xian, Shanghai and Beijing downtown we 24 hours door-to-door service, in other parts of the us within 48 hours door-to-door.
2, we take the telephone, fax, direct to your door or other way to track our products regularly, use of latest products in a timely manner.
3, sold by monitoring products contain software that can be enjoyed in the late free upgrade service, and support functions.
4, in after one week, due to product quality problems seriously affect the use, can return, but shall ensure that product appearance without any damage and the packing complete; Our commitment in two working days after receipt of the return of the return of the completion of formalities.
5, to sell products provide 1 year free warranty and lifelong maintenance service (some products offer 2 years free warranty). Is within the free warranty period, due to the product itself damage caused by a material fault or design defects, free replacement or repair, replacement and 1 months but shall ensure that product appearance without wear and tear, does not affect the second sales). Of free warranty period, maintenance, replacement cost will be charged a certain fee.
6, to sell the product to provide the corresponding technical support and technical cooperation, and ensure the technical hotline service 24 hours a day.
7, the following product damage caused by the factors other than the company or other reasons are not in the company of free maintenance of:
A. installation is not correct
B. voltage does not match
C. not according to the operating instructions operation and cause improper use
D. not authorized repair or alteration of the company
E. lack the necessary maintenance machine
F did not provide a proper working environment
G. due to user the secondary damage caused by the product
H. Not my company software or system failure caused by viruses, etc
I. (natural disasters struck by lightning, earthquake, tsunami, etc.) and accident situation such as force majeure

The above guarantees for each user have the same legal effect. Due to changes in the country or region, other rights may apply only to specific customers.


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Shenzhen Hongyuan Video Technology Co., Ltd. All rights reserved

Industrial city, longgang district of shenzhen city, guangdong province, sakaguchi Tian Long wall 12 layer 4

 

 

 

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